UNDER CONSTRUCTION

OUR SITE IS GOING UNDER CONSTRUCTION - PLEASE CALL 1-800-808-FORTUNE  To PLACE YOUR ORDER.

Privacy Policy

Favorite Messages

Oops, you don't have any favorites right now...

Be sure to check out our database to view and select messages that you would want to use for your order from our message ideas database!

1. Click on the word Home located on the upper left corner to get to the Home page then click on Custom Product Shop Now to add a custom product to your shopping cart. 2. When asked for your custom message (on the third page of the order form), click on the red arrow from those messages you had selected from our message ideas database under favorite messages located on the upper left hand side of your screen. 3. Select "next message" (or "backside") if you want to add additional messages you had selected for your order, once done adding all messages (only up to 15 messages per order), then click on Continue with Order.

Don't click on the yellow star! It will remove the message.

Only Adds ONE Message
at a Time

Thank You

Such speedy service!

Awesome. Totally worth it.

—Steve Du Bois, M.A., Chicago, IL

We received our cookies yesterday...and we are SO happy

with how they turned out. Everyone we have given them to are very impressed. Thanks for the great and speedy service...we will be ordering more soon!!

—Jessica M., Wisconsin

You are wonderful!!!

Thanks so much for taking good care of us.  I will make sure to spread the word to our students and my co-workers of how well we have been treated by your company.  Thanks again.

—Mary M., from Minneapolis, MN

We're here to help!

You can e-mail us or call us
at 1.800.808.3678

Mon.-Fri. 9:00 a.m. 4:00 p.m. CST
Closed Weekends

Live in Minnesota? you do have a choice to pick up from our factory once you entered a local address on the check-out page. 

call 1-800-808-3678

 

What information does KC Fortune Cookie Factory collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, sign up for our mailing list or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect Keefer Court Fortune Cookie Factory visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Keefer Court Food, Inc., dba KC Fortune Cookie Factory.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production. Or simply click the “unsubscribe” link located on all of our emails.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on January 2, 2011.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Still have questions? Call us at 1.800.808.3678.

Your consent

By using our site, you consent to our privacy policy.

FAQs

Can I add my own message to the slip?

Yes, you can add your own message to any product called “CUSTOM”.   

Where do I enter my message in?

On the third page of order form. “Add to Cart” and then on page two, select “Onto Creating Messages.” 

How much space do I get?

Each message, you get 3 lines and 35 characters including spaces per line if use Arial font small cap; you might have less than 35 spaces if use other fonts and or cap every alphabet of your personalized messages and or upload an image.  All messages will be mixed randomly into the number of cookies on your order. 

Can I know what message is in the cookie? or separate cookies by message?

Yes, only if you purchase a separation for each message on the second page of the order form under “group messages”. We then will label each bag with that group of message, instead of mixing all your messages together. It costs $5 per separation.  Please also indicate on check-out page in the “Order Comments” box how many cookies you would like per group of messages.  Otherwise, cookies will be divided evenly into number of separations.  

Can I print on the back?

Yes, please select yes on the second page of the order form for back side message and reference how much space do I get above. 

Can I add an image for free?

Yes. Upload an image at least 80 MB in jpg; jpeg; gif or png format on the third page of the order form.  Image displays on the left hand side and your text message displays on the right hand side of the fortune slip. 

What about color printing?

It costs an extra $0.04 per fortune slip.  Make sure to select the color on the color palette for your text message(s).

Do you ship fortune cookies to Canada?

Yes! Find out more here

How long will this take?

Follow this link to find out.

Can I flavor the cookie?

Our regular sized fortune cookies are only vanilla-flavored. But our Giant Fortune Cookies are naturally flavored Cinnamon Twist, Chocolate Burst or Vanilla.

Production Cut-off time is at 11 a.m. CST

All orders placed after this time will be routed to production on the next business day in the order as it was received. Orders usually ship out one to four business days after being received.  If order comes in after 11:00 a.m CST on Thursdays, the earliest we can ship out your order will be that following Mondays.