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Be sure to check out our database to view and select messages that you would want to use for your order from our message ideas database!
1. Click on the word Home located on the upper left corner to get to the Home page then click on Custom Product Shop Now to add a custom product to your shopping cart. 2. When asked for your custom message (on the third page of the order form), click on the red arrow from those messages you had selected from our message ideas database under favorite messages located on the upper left hand side of your screen. 3. Select "next message" (or "backside") if you want to add additional messages you had selected for your order, once done adding all messages (only up to 15 messages per order), then click on Continue with Order.
Don't click on the yellow star! It will remove the message.
—Jenna, from Export, PA
Picked up the cookies today.
—Gerry Filek, Port Huron MI
Just wanted to say thanks...
—S Vallin, Sacramento, CA
You can e-mail us or call us
Mon.-Fri. 9:00 a.m. 4:00 p.m. CST
Live in Minnesota? you do have a choice to pick up from our factory once you entered a local address on the check-out page.
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We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Keefer Court Food, Inc., dba KC Fortune Cookie Factory.
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production. Or simply click the “unsubscribe” link located on all of our emails.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Still have questions? Call us at 1.800.808.3678.
Yes, you can add your own message to any product called “CUSTOM”.
On the third page of order form. “Add to Cart” and then on page two, select “Onto Creating Messages.”
Each message, you get 3 lines and 35 characters including spaces per line if use Arial font small cap; you might have less than 35 spaces if use other fonts and or cap every alphabet of your personalized messages and or upload an image. All messages will be mixed randomly into the number of cookies on your order.
Yes, only if you purchase a separation for each message on the second page of the order form under “group messages”. We then will label each bag with that group of message, instead of mixing all your messages together. It costs $5 per separation. Please also indicate on check-out page in the “Order Comments” box how many cookies you would like per group of messages. Otherwise, cookies will be divided evenly into number of separations.
Yes, please select yes on the second page of the order form for back side message and reference how much space do I get above.
Yes. Upload an image at least 80 MB in jpg; jpeg; gif or png format on the third page of the order form. Image displays on the left hand side and your text message displays on the right hand side of the fortune slip.
It costs an extra $0.04 per fortune slip. Make sure to select the color on the color palette for your text message(s).
Yes! Find out more here
All orders placed after this time will be routed to production on the next business day in the order as it was received. Orders usually ship out one to four business days after being received. If order comes in after 11:00 a.m CST on Thursdays, the earliest we can ship out your order will be that following Mondays.